Symptom
- Interview Delete Notification email is not received by the organizer or interviewer after deleting interviews from the Interview Scheduling page.
- The email is missing specifically when the deleted interview did not have a booked time slot.
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
Environment
SAP SuccessFactors Recruiting Management
Reproducing the Issue
- Navigate to the Interview Scheduling page
- Schedule an interview for one or more candidates
- Click on the "Delete" button to delete the created interview
- Confirm that the interview organizer and interviewer do not receive the "Interview Delete Notification" email
Cause
The interview time slot is not booked.
Resolution
- Interviews without a booked time slot are not considered valid.
- Deleting an interview that was not booked will not initiate the Interview Delete Notification email.
- If you need a deletion email to be sent, ensure the interview time slot is booked when scheduling.
Keywords
cancellation notification, email not sent, interview cancellation, schedule removal, unbooked time, time slot not reserved, expected behavior, notification settings, RCM interview, candidate interview, meeting deletion, email rules, email template, interview status, delete notification , KBA , LOD-SF-RCM-EML , Recruiting Emails and Notifications , Problem
Product
SAP SuccessFactors Recruiting all versions
Attachments
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SAP Knowledge Base Article - Public