SAP Knowledge Base Article - Public

3660149 - "Interview Delete Notification" email is not sent after deleting interviews in the Interview Scheduling page - Recruiting Management

Symptom

"Interview Delete Notification" email is not sent after deleting interviews in the Interview Scheduling page.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1. Navigate to the Interview Scheduling page
  2. Schedule an interview for one or more candidates
  3. Click on the "Delete" button to delete the created interview
  4. Confirm that the interview organizer and interviewer do not receive the "Interview Delete Notification" email 

Cause

The interview time slot is not booked.

Resolution

If the interview time slot is not booked, the interview is not considered valid.

Such interviews will not trigger the "Interview Delete Notification" trigger mail when deleted.

Keywords

interview scheduling, delete interview, remove interview, delete button, interview trigger, mail trigger , KBA , LOD-SF-RCM-EML , Recruiting Emails and Notifications , Problem

Product

SAP SuccessFactors Recruiting all versions

Attachments

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