SAP Knowledge Base Article - Public

3660149 - Interview Delete Notification not sent when deleting unbooked interviews in Interview Scheduling - Recruiting Management

Symptom

  • Interview Delete Notification email is not received by the organizer or interviewer after deleting interviews from the Interview Scheduling page.
  • The email is missing specifically when the deleted interview did not have a booked time slot.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental. 

Environment

SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1. Navigate to the Interview Scheduling page
  2. Schedule an interview for one or more candidates
  3. Click on the "Delete" button to delete the created interview
  4. Confirm that the interview organizer and interviewer do not receive the "Interview Delete Notification" email 

Cause

The interview time slot is not booked.

Resolution

  • Interviews without a booked time slot are not considered valid.
  • Deleting an interview that was not booked will not initiate the Interview Delete Notification email.
  • If you need a deletion email to be sent, ensure the interview time slot is booked when scheduling.

Keywords

cancellation notification, email not sent, interview cancellation, schedule removal, unbooked time, time slot not reserved, expected behavior, notification settings, RCM interview, candidate interview, meeting deletion, email rules, email template, interview status, delete notification , KBA , LOD-SF-RCM-EML , Recruiting Emails and Notifications , Problem

Product

SAP SuccessFactors Recruiting all versions

Attachments

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