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SAP Knowledge Base Article - PreviewSymptom
A business user has the correct email address maintained, but the system does not recognize this data. When attempting to log in via SSO, authentication is successful on the IDP side, but the user is still unable to access the system.
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Environment
SAP Business ByDesign
SAP Cloud for Customer
Product
SAP Business ByDesign all versions ; SAP Cloud for Customer core applications all versions
Keywords
email address not recognized, business user email issue, SSO login failure, organizational assignment missing, email linkage error, service cloud SSO, backend email inconsistency, IAM framework, employee creation issue, email address anomaly , KBA , SRD-CC-IAM , Identity & Access Management , Problem
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