3660218 - Email Address not Recognized for Business User During SSO Logon

A business user has the correct email address maintained, but the system does not recognize this data. When attempting to log in via SSO, authentication is successful on the IDP side, but the user is still unable to access the system.

SAP Business ByDesign

SAP Cloud for Customer

1. Navigate to the Administrator Work Center
2. Select the Business User View
3. In the search field, enter the affected business user
4. Observe that the email is maintained
5. Attempt to access the system via SSO
6. Note that the system does not recognize the maintained email address for the user

The issue occurs because the Organizational Assignment is not set up for the user during employee creation. When an employee is created without an Organizational Assignment, the system does not trigger the action to copy the email ID from the employee's record to the business user's record.

Maintain the Organizational Assignment when creating an employee, as this will ensure that the email ID is correctly assigned to the business user.

email address not recognized, business user email issue, SSO login failure, organizational assignment missing, email linkage error, service cloud SSO, backend email inconsistency, IAM framework, employee creation issue, email address anomaly , KBA , SRD-CC-IAM , Identity & Access Management , Problem

SAP Business ByDesign all versions ; SAP Cloud for Customer core applications all versions