SAP Knowledge Base Article - Preview

3660501 - Javascript code is inserted into TO, CC, BCC fields when multiple attachments are added to the Interaction Center E-mail

Symptom

Adding multiple attachments to an email results in JavaScript code being written into the recipient fields ("To", "CC", "BCC") and error "E-mail address ... is not valid; enter a valid e-mail address for sender" is shown.

                               Emailerror

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental


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Environment

  • SAP S/4HANA 2021 SAPK-10705INS4CEXT - SAPK-10706INS4CEXT
  • SAP S/4HANA 2023 SAPK-10802INS4CEXT - SAPK-10804INS4CEXT

Product

SAP S/4HANA 2022 ; SAP S/4HANA 2023

Keywords

sap s/4hana, interaction center, email attachments, javascript code, recipient fields, to field, cc field, bcc field, email error, sap note 3499472, sap note 3615275, outbound email, email composition, CRM_IC_APPL_UI_CHMSG 558, "E-mail address ... is not valid; enter a valid e-mail address for sender" , KBA , CRM-S4-IC-CHA , S4CRM: Communication Channels , CRM-BF-ML , Email Management , Problem

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