Symptom
- Org chart: the number of direct reports includes contingent workers.
- The team size count now excludes contingent workers if the Hide Contingent Workers in Org Chart option is enabled in Org Chart Configuration.
- What is the behavior in Team Size Calculation after enabling it?
"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."
Environment
SAP SuccessFactors HCM Core
Resolution
From 2H2025, the team size count now excludes contingent workers if the Hide Contingent Workers in Org Chart option is enabled.
For more details refer to Options to Hide Contingent Workers in the Latest Org Chart | SAP Help Portal.
Here are few sample scenarios to how it will work:
Scenario 01: In Org Chart Configuration, the option “Hide Contingent Workers in Org Chart” is disabled. (the toggle “Include Contingent Workers” is listed in Display settings and you can hide/unhide contingent workers).
Enabling the option “Include Contingent Workers”
1 - In Org Chart Display Settings, the toggle “Include Contingent Workers” is enabled. (Contingent Workers will be listed in Org Chart with regular employees)
1.1 - Searching by an user who has 07 employees as reports to, where 02 are Contingent workers and 05 are regular employees, the Team size calculation displayed is 07 and 07 users are visible.
Disabling the option “Include Contingent Workers”
1- In Org Chart Display Settings, the toggle “Include Contingent Workers” is Disabled. (Contingent Workers will not be listed with regular employees)
1.1 - Searching by an user who has 07 employees as reports to, where 02 are Contingent workers and 05 are regular employees, the Team size count displayed is still 07 and only 05 regular users are visible.
Scenario 02: In Org Chart Configuration, the option “Hide Contingent Workers in Org Chart” is Enabled. (the toggle “Include Contingent Workers” is NOT listed in Display settings and contingent workers will not be visible in Org Chart)
1 - Searching by an user who used to have 07 employees as reports to, where 02 are Contingent workers and 05 are regular employees, Contingent Workers will not be listed/displayed anymore.
2 - You noticed that Team size calculation is still 07 even Org Chart displaying only 05 users.
3 - Team size calculation takes about 30 minutes to fully apply the changes and display the correct number.
4 - After await suggested time, you searched again by user and now Team size is corrected based.
This behavior is controlled exclusively by the company-wide administrative setting. The user-level toggle, Include Contingent Workers, found in the Org Chart's Display Settings menu, only affects the visual display of workers, acting like a hide option and does not impact the team size calculation.
See Also
Keywords
b2511, 2H2025, Org Chart, Contingent Workers, Team, Size, count, reports, direct , KBA , LOD-SF-PLT-ORG , Org Chart Issues , Product Enhancement
SAP Knowledge Base Article - Public