3660610 - closure options for e-verify not generated when try to resolve a case

Try to resolve/close an E-Verify case, however no closure option available

SAP SuccessFactors Onboarding

Status is not refreshed

Always click on Refresh Data before try to resolve a case.

e-verify, queued status, closure options, terminated employee, employment authorized, sap successfactors onboarding, manual form i-9, hiring process, data refresh,  , KBA , LOD-SF-OBX-EVF , Everify , Problem