SAP Knowledge Base Article - Public

3660610 - closure options for e-verify not generated when try to resolve a case

Symptom

Try to resolve/close an E-Verify case, however no closure option available

Environment

SAP SuccessFactors Onboarding

Cause

Status is not refreshed

Resolution

Always click on Refresh Data before try to resolve a case.

Keywords

e-verify, queued status, closure options, terminated employee, employment authorized, sap successfactors onboarding, manual form i-9, hiring process, data refresh,  , KBA , LOD-SF-OBX-EVF , Everify , Problem

Product

SAP SuccessFactors Onboarding all versions