Symptom
Application error occurred while scheduling an interview for a candidate.
Environment
SAP SuccessFactors Recruiting Management
Reproducing the Issue
- Navigate to Interview Scheduling
- Select any candidate and click "Start Scheduling".
- Add any interviewer and a custom slot.
- Click "Continue".
- Select any template.
- Click "Send to Candidate".
- Observe the error message: "An application error occurred. Please try again later, or notify support (with the error information of errorId=*******, timestamp=*****and the version information from the current screen)
Cause
The Client Secret Key being configured in Outlook Integration is expired.
Resolution
- Please contact the IT team and the Azure team.
- Configure an update Secret Key in the Azure Portal.
Keywords
interview scheduling error, application error, client secret keys expired, azure portal, outlook integration, interview management, candidate scheduling error, , KBA , LOD-SF-RCM-IVW , Interview Central, Interviews, Scheduling etc , Problem
Product
SAP SuccessFactors Recruiting all versions
SAP Knowledge Base Article - Public