SAP Knowledge Base Article - Public

3660728 - Application error Occurred while Scheduling an Interview for a Candidate Due to Client Secret Key in Outlook Integration is Expired - Recruiting Management

Symptom

Application error occurred while scheduling an interview for a candidate. 

Environment

SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1. Navigate to Interview Scheduling
  2. Select any candidate and click "Start Scheduling".
  3. Add any interviewer and a custom slot.
  4. Click "Continue".
  5. Select any template.
  6. Click "Send to Candidate".
  7. Observe the error message: "An application error occurred. Please try again later, or notify support (with the error information of errorId=*******, timestamp=*****and the version information from the current screen) 

Cause

 The Client Secret Key being configured in Outlook Integration is expired.

Resolution

  1. Please contact the IT team and the Azure team.
  2. Configure an update Secret Key in the Azure Portal.

Keywords

interview scheduling error, application error, client secret keys expired, azure portal, outlook integration, interview management, candidate scheduling error,  , KBA , LOD-SF-RCM-IVW , Interview Central, Interviews, Scheduling etc , Problem

Product

SAP SuccessFactors Recruiting all versions