Symptom
Error message "Multiple mappings exist for Internal Value Customer. Select a default outbound mapping." When trying to update the Partner Number Type Value mapping
Environment
- SAP Sales Cloud Version 2
- SAP Service Cloud Version 2
Reproducing the Issue
- Go to "Settings".
- Go to "All Settings" tab.
- Under Integration tab, go to "Value Mapping".
- Add Multiple value mappings for Partner Number Type
- See error "Multiple mappings exist for Internal Value Customer. Select a default outbound mapping." When trying to update the Partner Number Type mapping
Cause
Missing defaults for the value mapping
Resolution
- Set the outbound defaults for mapping
As this mapping is not used outbound, any record can be selected without affecting your outbound integrations
Keywords
Partner Number Type, Value Mapping, default outbound mapping , KBA , CEC-CRM-INT , Integration for SAP Sales/Service Cloud , Problem
Product
SAP Sales Cloud and SAP Service Cloud Version 2 1.0
SAP Knowledge Base Article - Public