SAP Knowledge Base Article - Public

3660998 - Automatic approval of Service Entry Sheets still requires manual trigger

Symptom

  • Users are unable to disable the "Send for Approval" button in the "Manage Service Entry Sheets" app within SAP S/4HANA Cloud Public Edition when the Automatic approval is defined (no workflows).
  • Users must still manually select the "Send for Approval" button causing delays in invoice processing and frequent user errors (forgetting to send for approval).

Environment

SAP S/4HANA Cloud Public Edition

Reproducing the Issue

  1. Open app Manage Service Entry Sheets- Lean services.
  2. Enter the field values- e.g. Reference PO, stated quantity.
  3. Click on save
  4. Document status remains in -In process and the 'Send for approval' option is enabled.

Cause

This is standard system behavior — the button can’t be hidden or bypassed via configuration.

Resolution

  • In S/4HANA Cloud Public Edition, the SES process was designed with workflow integration in mind.

  • Even if no workflow is active, SAP keeps the “Send for Approval” step mandatory, because:

    • It mirrors the same approval flow used in workflows.

    • The system doesn’t automatically move SES from “Created” to “Approved” status.

Keywords

ses, approval, send for approval, in process, create, manage ses, S4HC, S4_1C, S4_PC, X4BC , KBA , MM-PUR-SVC-SES-2CL , Service Entry Sheet for Service Procurement (Public Cloud) , Problem

Product

SAP S/4HANA Cloud Public Edition all versions