3661062 - “Failed to authenticate OIDC token” error when calling SuccessFactors via OIDC authentication

When calling SuccessFactors via OIDC authentication an error message is being thrown: "Failed to authenticate OIDC token"

SAP SuccessFactors HCM Suite

1. Finish the OIDC configurations across all systems (SF, IAS, and Client).

2. Generate the ID token and then the OIDC/access token.

3. Attempt to execute an API query using the OIDC/access token.

4. Observe the error message: "Failed to authenticate OIDC token"

There are several possible misconfigurations that could cause this.

First, please ensure that your implementation partner has followed the main documentation for this scenario: Authentication Using OpenID Connect

If that is confirmed, kindly review your implementation using the 15-minute video here: LINK

If the issue still persists, please engage SuccessFactors Support and provide the following details: SF Company ID, Support Access, IAS URL, and credentials.

• KBA 3532791 - Authentication for SuccessFactors using OpenID Connect in IAS

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