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SAP Knowledge Base Article - PreviewSymptom
The status of a Case is not getting updated to "In Process" when an email reply is received from a Customer on the Case.
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Environment
SAP Service Cloud Version 2
Product
SAP Service Cloud Version 2 all versions
Keywords
case status, determination rule, reopen case, email reply, sap service cloud, status schema, customer action, in process, lifecycle status, configure status dictionary , KBA , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , Problem
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