SAP Knowledge Base Article - Preview

3661186 - Certain fields disappears without a record in the Audit Log after account progression in SAP Customer Data Cloud

Symptom

  • Example #1: profile.lastName disappears without a record in the account's Audit Log.
  • Example #2: profile.city, profile.zip, and profile.address fields disappear after updating profile.country.
  • No accounts.setAccountInfo records appear in the Audit Log after such operations.


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Environment

  • SAP Customer Data Cloud
  • Customer Identity

Product

SAP Customer Data Cloud all versions

Keywords

profile.lastName, audit log, account progression, SAP Customer Data Cloud, profile.country, profile.city, profile.zip, profile.address, data grouping, identity precedence, missing fields, registration completion, location section, name section, birthdate section , KBA , CEC-PRO-RAS , RaaS (Screen-Sets, Site Policies, Schema) , Problem

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