3661216 - Application Error when accessing Employee Profile

Receiving an Application error when trying to access Employee Profile: errorId=96e0e645-e641-43be-bc24-b50422e78f3f, fingerprint=8feb76aef9271ab81a0a15668969fd04787e93ac, timestamp=2025-09-18T13:53:24.891+0000, errorMessage=An application error occurred. Please try again later, or notify support (with the error information of errorId=96e0e645-e641-43be-bc24-b50422e78f3f, timestamp=2025-09-18T13:53:24.891+0000, and the version information from the current screen) if the issue keeps occurring.

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• SAP SuccessFactors HCM Suite
• SAP SuccessFactors Employee Central

1. Log in instance
2. Access profile of any employee
3. Error appears

Numeric-3 code (numericCountryCode), 2 char code (twoCharCountryCode) and Country Name (externalName.defaultValue) are missing from some Countries on Country/Region MDF Object on Manage Data.

Example:

1. On Import and Export Data
2. Export Data
3. Select Generic Object: Country/Region
4. Then add Country/Region data (2 char, numeric-3 and Country Name) for all countries in the import file.
5. Import the file created.

• 2939233 - How to add or Update Country/Region Currency Code - SAP for Me
• 2940002 - How to change Country/Region Labels - SAP for Me

employee profile, application error, error, unable, not, view, open, see, access, errorId=96e0e645-e641-43be-bc24-b50422e78f3f, fingerprint=8feb76aef9271ab81a0a15668969fd04787e93ac, Caused by: org.hibernate.ObjectNotFoundException: No row with the given identifier exists: [com.successfactors.fo.bean.eo.TerritoryEO#33], BiographicalInfoLocDAOImpl , KBA , LOD-SF-EC-PER-BIO , Biographical Info - Config, Rules, RBP, UI , LOD-SF-EC-FOO , Foundation Objects (Organisation, Pay and Job Structures) , LOD-SF-EP , People Profile , Problem

SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HCM Suite all versions