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SAP Knowledge Base Article - PreviewSymptom
The "Case Type Determination from AI" option is missing inside the Email Channel configuration under the 'Determination Rules' section.
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Environment
- SAP Service Cloud Version 2
- SAP Service Cloud and SAP Sales Cloud Version 2
Product
SAP Sales Cloud and SAP Service Cloud Version 2 all versions ; SAP Service Cloud Version 2 all versions
Keywords
case type determination, ai switch, email channel, determination rules, feature flag, missing option, machine learning model, sap sales cloud, sap service cloud, email configuration, tenant settings , KBA , CEC-CRM-EML , Emails for SAP Sales/Service Cloud , Problem
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