SAP Knowledge Base Article - Public

3661362 - Manage customer line items app does not display multiple dispute ID

Symptom

The "Manage Customer Line Items" app does not display dispute ID for multiple dispute cases.

Only the first dispute ID is displayed when multiple dispute cases exist.

The '*' symbol indicates multiple dispute cases in the "Process Receivables" app.

Environment

SAP S/4HANA Cloud Public Edition

Cause

  • The "Manage Customer Line Items" app is designed to display only dispute cases associated with accounting documents (e.g., invoices).
  • Dispute cases opened for the customer in general are not displayed.
  • For BSEG dispute cases, only the most recent dispute case is shown if multiple cases exist.

Resolution

If displaying multiple dispute cases is critical for business operations, submit a feature request through SAP Customer Influence.

    Keywords

    manage customer line items, dispute ID, multiple dispute cases, process receivables, bseg , KBA , FI-FIO-AR-IS-2CL , Reporting Apps: Public Cloud , Problem

    Product

    SAP S/4HANA Cloud Public Edition all versions