Symptom
The "Manage Customer Line Items" app does not display dispute ID for multiple dispute cases.
Only the first dispute ID is displayed when multiple dispute cases exist.
The '*' symbol indicates multiple dispute cases in the "Process Receivables" app.
Environment
SAP S/4HANA Cloud Public Edition
Cause
- The "Manage Customer Line Items" app is designed to display only dispute cases associated with accounting documents (e.g., invoices).
- Dispute cases opened for the customer in general are not displayed.
- For BSEG dispute cases, only the most recent dispute case is shown if multiple cases exist.
Resolution
If displaying multiple dispute cases is critical for business operations, submit a feature request through SAP Customer Influence.
Keywords
manage customer line items, dispute ID, multiple dispute cases, process receivables, bseg , KBA , FI-FIO-AR-IS-2CL , Reporting Apps: Public Cloud , Problem
Product
SAP S/4HANA Cloud Public Edition all versions
SAP Knowledge Base Article - Public