Symptom
When enabling new candidate experience, default status trigger emails will be sent to candidate recurringly every time customer edits the application in Default status and saves again.
Environment
SAP SuccessFactors Recruiting Management
Reproducing the Issue
- Enable the new Candidate Experience.
- Configure a default status trigger email for candidates.
- Apply for a job as a candidate.
- Candidate receives default status trigger email.
- Update the application and save
- Observe that the default status email is triggered again for both the candidate.
Resolution
The fix for this issue is planned to be delivered as part of 2511 release.
For release timelines, please review SAP SuccessFactors Product Release & Road Map Information.
Keywords
RCM, new candidate experience, default status email, application update, email trigger issue, candidate, application updated by candidate, repeated email, recurring, multiple times, duplicate, change, save, JIRA, RCM-154049 , KBA , LOD-SF-RCM-CAN-CX , Candidate eXperience redesigned , Problem
SAP Knowledge Base Article - Public