SAP Knowledge Base Article - Preview

3661661 - Post support pack upgrade getting error message while creating/displaying SO of "no customer master record exists"

Symptom

  •  Post support pack upgrade, an error message is encountered while creating or displaying sales orders: "No customer master record exists for sold-to party." 
  • The issue is experienced when attempting to open existing sales orders or create new ones, although the sold-to party exists as an active customer in the system. .


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Environment

  • SAP ERP Central Component
  • SAP ERP
  • SAP enhancement package for SAP ERP
  • SAP enhancement package for SAP ERP, version for SAP HANA
  • SAP S/4HANA
  • SAP S/4HANA Cloud Private Edition

Product

SAP ERP Central Component all versions ; SAP ERP all versions ; SAP S/4HANA Cloud Private Edition all versions ; SAP S/4HANA all versions ; SAP enhancement package for SAP ERP all versions ; SAP enhancement package for SAP ERP, version for SAP HANA all versions

Keywords

"No customer master record exists for sold-to party" , KBA , LO-MD-BP , Business Partners , SD-SLS , Sales , Problem

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