Symptom
- Import/Refresh jobs in SAP Analytics Cloud (SAC) take a long time to complete, with no error message received upon completion.
- The duration of the import process remains consistent regardless of the number of rows imported (up to 1000 rows).
- The backend S/4HANA OData call response time is fast, but SAC processing execution time introduces latency.
Environment
- SAP Analytics Cloud 2025.14.17
- S/4HANA (Odata Connection)
Reproducing the Issue
- Log in to the SAP Analytics Cloud (SAC) system.
- Open the relevant model
- Navigate to "Workspace" -> "Data Management"
- Select a job -> then click on "Refresh"
>> Notice a time latency even though small number of rows (e.g., 50 rows) were uploaded. - Select another job -> then click on "Refresh"
>> Observe consistent execution time for larger data sets, such as 1000 rows.
Cause
There is an option called "Replace empty cells with default member #" in the import settings dialog. This option is Turned "ON" by default and is dependent on the number of dimensions.
Resolution
Turn "Off" the "Replace empty cell by default member #" option in the import setting dialog.
See Also
- KBA: 2960901 - [Best Practice] How to capture the OData query when using import data connection to acquire data from S/4HANA On-Premise system in SAC
- KBA: 2452568 - Log and Trace files for Connector
- KBA: 3198982 - CDS views are slow loading data into SAC by Odata when retrieving data from S/4 Hana
- KBA: 3240159 - Importing data into a model takes a very long time or times out in SAP Analytics Cloud (SAC)
- KBA: 3430465 - Importing data into a model taking long time to refresh in SAP Analytics Cloud (SAC)
- KBA: 3453749 - Importing data into a model takes very long time in SAP Analytics Cloud (SAC)
Keywords
Refresh, Job, Import job, Odata, ODATA, OData, S/4HANA, PCE, Model, Mapping, Stage, Cloud, Execution, Time, Latency, Connection, Data, Batch size, Replace empty cell, Setting, Option, Dimension, rows, Query, Retrieve, Long, Problem, Issue, Error, Message, Note, Warning, Practice, Acquire, Onprem, On-Premise, System, Failed, Loading, CDS, Views, Cds views, Capture, Use, Dialog. , KBA , LOD-ANA-AQU , Import Data Connections (Acquiring Data) , LOD-ANA-AQU-ODATA , Acquiring Data into SAC using an ODATA connection , Problem
SAP Knowledge Base Article - Public