3661827 - Scorm2004 Content Sent Completed Status but Not Marked Completed in SAP SuccessFactors Learning

Scorm2004 content is not marked completed despite the completionStatus being captured as "completed" in the content debug log.

SAP SuccessFactors Learning

1. Login to the SAP SuccessFactors Learning system.
2. Navigate to "My Learning".
3. Enable content debug log (as per KBA 2978324) and launch the course
4. Complete the content until the end.
5. Verify the course completion status, which remains unmarked as completed despite the debug log capturing a "completed" status.

The issue arises because the content does not communicate a valid 'cmi.success_status' value (passed/failed). Instead, the 'cmi.success_status' is set to "unknown", preventing the course from being marked as completed.

Please reach out to content developer to review the Scorm content and update the content to send a valid 'cmi.success_status' value.

Adhere to the SCORM 2004 4th Edition specifications for proper implementation of 'cmi.completion_status' and 'cmi.success_status'.

• cmi.completion_status: Indicates whether the learner finished the activity. 
  • Possible values: completed, incomplete, not attempted, unknown.
• cmi.success_status: Indicates whether the learner passed the activity. 
  • Possible values: passed, failed, unknown.

KBA 2978324 - How to gather AICC/SCORM JavaScript content debug logs

scorm2004, course completion, cmi.success_status, cmi.completion_status, SAP SuccessFactors Learning, debug log, content configuration, completion issue, SCORM specifications, learning item completion. , KBA , LOD-SF-LMS-CNT , Content , Problem