3661842 - Multiple tabs open for the same object

When opening a Business Object in C4C and then clicking to open the same object from another view, opens a second tab of the same object.

SAP Cloud for Customer

For example:

1. Go to Customers > Accounts.
2. Open any, e. g. ID 123 (where 123 represents the Account ID).
3. Now go to Sales > Opportunities.
4. Open an Opportunity that has Account ID 123 associated.
5. Now in the Opportunity's header click in the Account '123'.
6. See it opens a new Account tab at the op of C4C UI screen, rather than redirecting to the already open Account tab.

When opening a Business Object from different views and BOs, system will open a new tab for the same Business Object. This behavior can be observed across any other object in the system. This is not specific to Accounts or Opportunities.

This is the expected behavior of the system. Multiple tabs will open for an object, when opening it from different views in C4C.

If the feature/functionality is required urgently, please refer to KBA 3475641 - Functionality Currently not Available.

KBA: 3475641 - Functionality Currently not Available

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