SAP Knowledge Base Article - Preview

3661852 - File extension .doc is failing with "FINISHWITHERROR" status in Document Grounding

Symptom

  • User is trying to create the pipeline using .doc file extension and it fails with "FINISHWITHERROR" status in Document Grounding.
  • While running the command GET request {{host_url}}/pipeline/api/v1/pipeline/{{pipelineId}}/documents, it fails with the below error:

    {
        "count": <no. of document counted>,
        "resources": [
            {
                "id": "----alphanumeric code----",
                "status": "FAILED",
                "absoluteUrl": "URL link",
                "title": "<filename>.doc",
                "metadataId": "----alphanumeric code----",
                "createdTimestamp": "YYYY-MM-DDTHH:MM:SS",
                "lastUpdatedTimestamp": "YYYY-MM-DDTHH:MM:SS",
                "viewLocation": null,
                "downloadLocation": null
            }
        ]
    }


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Environment

Retrieval Augmented Generation for Enterprise (Document Grounding).

Product

document grounding all versions

Keywords

document grounding, sharepoint integration, SAP BTP, connection failure, general exception, synchronization error, unsupported .doc files, file format limitation, .docx conversion, RAGE, doc file, unsupported, format, file extension, FINISHWITHERROR, limitation, workaround. , KBA , CA-ML-RAGE , Retrieval Augmented Generation for Enterprise , Problem

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