3661864 - "Manage Service Partner Users" SAP for Me Card for ByD Partners

This KBA is the consolidation of KBAs and documentation required for enabling and using "Manage Service Partner Users" SAP for Me Card

SAP Business byDesign

Service Partner User (SPU) function enables end customers to grant case management authorisations to partner S-user IDs, preventing end customers from having to create S-user IDs for partner users.

This allows a customer super admin to “invite” a partner to access al tickets using the partner S user. So, partners would not need a S user for each customer.

For partners, this means they no longer need a S-User for each customer they support, they simply use their own S-user ID from the partner company with case management authorizations on behalf of customers.

Following documentation explains the process to set up this function from both partner and customer:

2518736 - Service Partners: How to get authorizations for your S-user ID to create support cases on-behalf of your customers - SAP for Me

2518600 - How does a customer invite partner S-user IDs to create cases on their behalf using the Service Partner User functionality - SAP for Me

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Additional Information:

1. For one of the customer Tenant, you are missing authorization for cases
   • The installation of particular customer tenant is not included in the authorization. The customer needs to access the Manage Service Partner Users card in SAP for Me and edit the access for this S-User ID.

     Service Partner User Management Application doc (starting from page 10):
     https://d.dam.sap.com/s/p/a/T6g6Moq/Partner%20Guide%20-%20Service%20Partner%20User%20Management%20Application%20v12.pdf?rc=67&inline=true

     2518600 - How does a customer invite partner S-user IDs to create cases on their behalf using the Service Partner User functionality - SAP for Me:
     https://me.sap.com/notes/2518600

2. Partners apparently can only use Sap for Me, unless they have a S user created directly from the customer account.
   • Refer to KBA - 3584368 - Updates to key user login process due to identity management changes - Built-In Support - SAP for Me

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