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3661882 - Backup failure due to orphaned volume and inactive service in SAP HANA

Symptom

  • Backup is not possible because the service responsible for the volume 'X' does not run.
  • The service has the wrong state 'no'.
  • Orphaned volume with the number 'X' found in the topology.
  • Orphaned volume with the number 'Y:X' found in the topology.

From indexserver traces you see something similar to:
---------------------------------
e Backup           BackupMgrSrc_Container.cpp(00480) : exception  1: no.110045  (Backup/Manager/impl/Source/BackupMgrSrc_Container.cpp:378) TID: 23091
    Backup is not possible because the service 'xsengine' at 'zzzzzzzz:3500z' responsible for the volume 'X' does not run
exception  1: no.110030  (Backup/Manager/impl/Source/BackupMgrSrc_Container.cpp:384) TID: 23091
    The service 'xsengine' at 'zzzzzzzz:3500z' responsible for the volume 'X' has the wrong state 'no'
exception  1: no.110028  (Backup/Manager/impl/Source/BackupMgrSrc_Container.cpp:391) TID: 23091
    Orphaned volume with the number 'X' found in the topology
exception  1: no.110028  (Backup/Manager/impl/Source/BackupMgrSrc_Container.cpp:479) TID: 23091
    Orphaned volume with the number 'Y:X' found in the topology
---------------------------------


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Environment

SAP HANA, platform edition

Product

SAP HANA, platform edition 2.0

Keywords

backup failure, orphaned volume, inactive service, topology configuration, SAP HANA XS, database status, SAP HANA backup error, invalid database id , KBA , HAN-DB-BAC , SAP HANA Backup & Recovery , Problem

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