SAP Knowledge Base Article - Preview

3661968 - Sales area isn't determined from the original sales order when the return order is created referring to invoice

Symptom

When create a return order with reference to an invoice, the system does not determine the sales group and sales office from the original sales order of the invoice.


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Environment

  • Sales and Distribution (SD)
  • SAP ERP Central Component
  • SAP ERP
  • SAP enhancement package for SAP ERP
  • SAP enhancement package for SAP ERP, version for SAP HANA
  • SAP S/4HANA
  • SAP S/4HANA Cloud Private Edition

Product

SAP ERP Central Component all versions ; SAP ERP all versions ; SAP S/4HANA Cloud Private Edition all versions ; SAP S/4HANA all versions ; SAP enhancement package for SAP ERP all versions ; SAP enhancement package for SAP ERP, version for SAP HANA all versions

Keywords

return order, sales group, sales office, reference, invoice, customer master data, copy control, billing document , KBA , SD-SLS-RE , Returns , Problem

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