SAP Knowledge Base Article - Public

3662028 - Deprecation of CPQ Legacy SMTP Service and DKIM

Symptom

  • Starting with the August 2025 release (2508), SAP CPQ will deprecate the use of SAP CPQ Legacy SMTP service within SAP CPQ Email Settings, along with the associated DKIM support for outgoing emails.
  • Effective from the 2508 release, any Email Settings that still utilize the SAP CPQ Legacy SMTP type will be automatically switched to the default SAP SMTP service (default), as the Legacy option will no longer be available in SAP CPQ.

Environment

SAP Sales Cloud CPQ

Cause

Deprecation of CPQ Legacy SMTP Service and DKIM as of CPQ-2508 release.

Resolution

To switch from using the SAP CPQ Legacy SMTP type of service in the Email Settings in SAP CPQ Setup to one of the other two solutions:

  • SAP SMTP service (default)
  • Custom SMTP service

See Also

As of 2508: Deprecation of CPQ Legacy SMTP Service and DKIM | SAP Help Portal

Keywords

CPQ, DKIM, SMTP, legacy, customer, email, outgoing, notifications , KBA , CEC-SAL-CPQ , Sales Cloud CPQ , How To

Product

SAP CPQ all versions