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SAP Knowledge Base Article - PreviewSymptom
When troubleshooting SAP Analytics Cloud Agent issues, support team and customers need to collect comprehensive diagnostic information including:
- Tomcat service configuration and installation details
- SAP Cloud Agent properties and configuration files
- System log files and error traces
- JDBC database drivers and connection configurations
- SAP Java Connector (JCo) files
- Database-specific SBO configuration files
Manual collection of this information is time-consuming, error-prone, and may result in incomplete data sets that delay issue resolution.
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Environment
- SAP Analytics Cloud (SAC) Enterprise
- Microsoft Windows
- Apache Tomcat
Product
SAP Analytics Cloud all versions
Keywords
KBA , LOD-ANA-AQU , Import Data Connections (Acquiring Data) , LOD-ANA-AQU-BW , Data Acquisition from BW , Problem
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