SAP Knowledge Base Article - Preview

3662393 - Unable to view crystal report post migration

Symptom

  • Promoting crystal reports from 4.2 to 4.3 some reports cannot be viewed and throws below error: 

The viewer could not process an event. Error in File Supp CFS Monthly CS Caseload Breakdown: Encapsulating page failed. [] ---- Error code:0 [CRWEB00000119]

  • The reports work correctly when opened using CR designer.


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Environment

SAP BusinessObjects Business Intelligence Platform 4.3 SP4 Patch9

Product

SAP Crystal Server 2020

Keywords

Encapsulating page failed, CRWEB00000119, viewer could not process an event, crystal report , KBA , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , Problem

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