3662421 - Owner (Sales) is Not Determined by Lead Routing Rule

Owner (Sales) is not determined in a Lead by "Define Rules for Lead Assignment", even though the conditions are maintained in the rule and the determination happens for other field (e.g. Owner)

SAP Cloud for Customer

Re-equipment that Rules are maintained in Define Rules for Lead Assignment in Sales and Campaign Settings work center view.

1. Go to the Sales work center
2. Go to the Leads work center view
3. Click create
4. Complete all the details that match a rule maintained in Define Rules for Lead Assignment (e.g. John Smith is determined for Owner (Sales) for the conditions)
5. Click Save and Open
6. Check Owner (Sales) field

Result: It is blank

Expected Result: John Smith is determined as Owner (Sales)

The Lead Routing Rule is limited to determining only one Sales Employee Party Category. Sales Employee Party Category includes "Service Sales Employee". If multiple Sales Employee Parties are active for a Lead, this causes issues with party determination. (e.g. Service Sales Employee is determined by the routing rule so Owner (Sales) is not determined as a result)

To maintain only one Sales Employee Party Category for Leads.

lead, routing rule, Employee (Sales), Define Rules for Lead Assignment, determine , KBA , LOD-CRM-LM , Lead Management , Problem