3662432 - Unable to complete I9 Reverification e-Signature Step - Onboarding

• Cannot complete I9 Reverification E-signature step.
• Error Message: An error occurred. Please contact your system administrator.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

SAP SuccessFactors Onboarding

1. Login as the I9 Reverification Signature Step responsible user
2. From the To-Do tasks, find the candidate in the 'Complete e-Signing of compliance documents'
3. Click 'Start'
4. The error appears

Data Issue:

• The Compliance Process for the I9 Reverification is set to Canceled. As a result, the Signature Step cannot proceed hence, getting the error.

REMINDER:

• Avoid manually updating the status of the MDF Objects, such as Compliance Process, as it may cause unexpected behavior.

WORKAROUND:

1. Navigate to Manage Data > Compliance Process
2. Enter the affected user's Compliance Process ID
3. Take Action > Make Correction
4. Change the 'Compliance Process Status' from Compliance Process Canceled to Compliance Process Started.

Since the Document Flow status is showing as In Progress, the e-signature task will appear in the responsible user's To-Do tasks or in the Home Page. Execute the above steps to resolve the error.

I9, Reverification, I9 Reverification, Compliance Task, Compliance Process, Compliance, I-9, Signature Step, I9 Reverification Signature Step, An error occurred, Compliance process status, onboarding, OBX, ONB2.0 , KBA , LOD-SF-OBX-I9 , i9 Compliance Form , Problem