SAP Knowledge Base Article - Public

3662569 - Custom Tasks Are Created But Not Visible in Manage Custom Task - Onboarding

Symptom

  • Custom tasks created in the "Manage Custom Task" section of the "Maintain onboarding & offboarding task" page are not visible after saving.
  • A successful save message is displayed, but the tasks do not appear in the list.
  • The tasks are found to be created and available under "Manage Data > Custom Task Definition".

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Navigate to "Maintain onboarding & offboarding task".
  2. Select "Task Settings".
  3. Scroll down to "Manage Custom Task".
  4. Click "+New Task".
  5. Fill in the required details.
  6. Click "Save".
  7. Observe that a successful save message is displayed, but the task does not appear in the list.
  8. Verify that the task is created and available under "Manage Data > Custom Task Definition".

Resolution

  1. Navigate to "Manage Data > Custom Task Definition".
  2. Verify that the created custom tasks are available in this section.
  3. Add the custom tasks to the offboarding or onboarding program from this location.
  4. Once you have added one custom task to a program, they will appear in Manage Custom Task list

See Also

Refer to: [SAP Note 3386846](https://launchpad.support.sap.com/#/notes/3386846) for additional guidance on managing custom tasks in SAP SuccessFactors Onboarding.

Keywords

custom tasks, offboarding tasks, manage custom task, task not visible, manage data, custom task definition, onboarding program, task settings, New Task, Program , KBA , LOD-SF-OBX-OFT , OFB Tasks , LOD-SF-OBX-NHA , New Hire Activities (activities, tasks, buddy, equipment) , Problem

Product

SAP SuccessFactors Onboarding 2505