SAP Knowledge Base Article - Public

3662579 - "Data Motive Service Unavailable" would appear when accessing the Data Management workspace in SAP Analytics Cloud (SAC)

Symptom

  • "Data Motive Service Unavailable" would appear when accessing the Data Management workspace in model in SAP Analytics Cloud (SAC) 
  • Import job list may not appear in SAC model Data Management workspace 

Environment

  • SAP Analytics Cloud 2025.14.17

Reproducing the Issue

  1. Log onto SAC
  2. Access the Model with New Model Type
  3. Access the Data Management workspace
    => Observe that error message "Error while loading data sources: Data Motive Service unavailable." would appear 
    => Also observe that import jobs may not be listed on this Data Management workspace as well

Resolution

This issue has been fixed.

See Also

Keywords

sapanalyticscloud, sap analytical cloud, sap analytical cloud, SAC, sap analyst cloud, Story, story, Stories, stories, Story 2.0, story 2.0, Optimized Design Experience mode, ODE, ode, Optimized View mode, OVM, ovm, model, data motive service, unavailable , KBA , LOD-ANA-ML-DE , SAC Data Wrangling , Problem

Product

SAP Analytics Cloud 1.0