Symptom
- "Data Motive Service Unavailable" would appear when accessing the Data Management workspace in model in SAP Analytics Cloud (SAC)
- Import job list may not appear in SAC model Data Management workspace
Environment
- SAP Analytics Cloud 2025.14.17
Reproducing the Issue
- Log onto SAC
- Access the Model with New Model Type
- Access the Data Management workspace
=> Observe that error message "Error while loading data sources: Data Motive Service unavailable." would appear
=> Also observe that import jobs may not be listed on this Data Management workspace as well
Resolution
This issue has been fixed.
See Also
- 2569847 - Where can you find SAC user assistance (help) to use, configure, and operate it more effectively?
- Have a question? Ask it here and let our amazing SAP community help! Or reply and share your knowledge!
- 2487011 - What information do I need to provide when opening an incident for SAP Analytics Cloud?
- 2511489 - Troubleshooting performance issues in SAP Analytics Cloud
- Getting Started with SAP Analytics Cloud
- Need More Help? Contact Support or visit the solution finder today!
Keywords
sapanalyticscloud, sap analytical cloud, sap analytical cloud, SAC, sap analyst cloud, Story, story, Stories, stories, Story 2.0, story 2.0, Optimized Design Experience mode, ODE, ode, Optimized View mode, OVM, ovm, model, data motive service, unavailable , KBA , LOD-ANA-ML-DE , SAC Data Wrangling , Problem
Product
SAP Analytics Cloud 1.0
SAP Knowledge Base Article - Public