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3662663 - Certificate validation failure in HANA XS Classical job due to error"The verified certificate chain is complete but no certificate is trusted."

Symptom

  • You have XS Classical job integrated with other application. The job failed and check the xsengine trace trace you can find the error like "The verified certificate chain is complete but no certificate is trusted."
  • Here is an example trace: 
    [3465359]{-1}[-1/-1] 2025-09-17 15:40:00.053233 i TraceContext     TraceContext.cpp(01371) : UserName=XXX, ApplicationUserName=XXX, ApplicationName=XXX, ApplicationSource=XXX

    [3465359]{-1}[-1/-1] 2025-09-17 15:40:00.053233 e xsa:XXX        XXX(00143) : error fetching csrf token

    [3465359]{-1}[-1/-1] 2025-09-17 15:40:00.053245 e xsa:XXX        XXX(00144) : HttpClient.request: request failed because of internal error: SSL certificate validation failed: SSL error [536872221]: Unknown error, General error: 0x2000051d | SAPCRYPTOLIB | SSL_connect

    SSL API error

    Failed to verify peer certificate. Peer not trusted.

    0xa0600203 | SSL_ | ssl3_connect

    Peer not trusted

    0xa0600203 | SSL_ | ssl3_get_server_certificate

    Peer not trusted

    0xa0600203 | SSL_ | ssl3_decode_server_certificate

    Peer not trusted

    0xa0600203 | SSL_ | ssl_verify_peer_certificates

    Peer not trusted

    0xa0600203 | SSL_ | ssl_cert_checker_verify_certificates

    Peer not trusted

    Certificate verification failed

    0xa0600203 | SSL_ | ssl_cert_checker_verify_certificates

    Peer not trusted

    ----- BEGIN VERIFICATION RESULT -----

     # --- Messages -----------

     ERROR: The verified certificate chain is complete but no certificate is trusted.

     # --- Summary -----------

     #01 Certificate (End Entity): VALID

      Subject:                      CN=XXX, O=SAP SE, L=Walldorf, SP=XXX, C=DE

      Issuer:                       CN=DigiCert G5 TLS RSA4096 SHA384 2021 CA1, O="DigiCert, Inc.", C=US

      Fingerprint (SHA256):         34:F9:88:E3:09:80:7E:7A:DD:83:53:D8:E9:D1:5B:53:F3:A8:A1:4F:5B:E6:FD:41:4F:D9:E1:94:9C:1E:53:5D

      Validity:                     Mon Sep 15 00:00:00 2025 / Mon Sep 14 23:59:59 2026

      PKI validation:               FAILED: Validation of dependents - Issuer Certificate (Issuer - Only Invalid Certificates Found)

     #02 Certificate (Issuer):     VALID

      Subject:                      CN=DigiCert G5 TLS RSA4096 SHA384 2021 CA1, O="DigiCert, Inc.", C=US

      Issuer:                       CN=DigiCert TLS RSA4096 Root G5, O="DigiCert, Inc.", C=US

      Fingerprint (SHA256):         C6:27:0A:15:06:91:FB:E1:90:D8:31:F5:13:9B:DF:EE:CF:7B:29:8B:4F:A0:CA:17:30:6A:69:D7:E9:1E:7B:A2

      Validity:                     Wed Apr 14 00:00:00 2021 / Sun Apr 13 23:59:59 2031

      PKI validation:               FAILED: Validation of dependents - Issuer Certificate (Issuer - Only Invalid Certificates Found)

     #03 Certificate (Issuer):     VALID

      Subject:                      CN=DigiCert TLS RSA4096 Root G5, O="DigiCert, Inc.", C=US

      Issuer:                       CN=DigiCert TLS RSA4096 Root G5, O="DigiCert, Inc.", C=US

      Fingerprint (SHA256):         37:1A:00:DC:05:33:B3:72:1A:7E:EB:40:E8:41:9E:70:79:9D:2B:0A:0F:2C:1D:80:69:31:65:F7:CE:C4:AD:75

      Validity:                     Fri Jan 15 00:00:00 2021 / Sun Jan 14 23:59:59 2046

      PKI validation:               FAILED

       Trusted:                      ERROR: Untrusted - Complete Chain

    ----- END VERIFICATION RESULT -----


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Environment

SAP HANA Platform

Product

SAP HANA 1.0, platform edition ; SAP HANA, platform edition 2.0

Keywords

hana xs, certificate validation, s4hana cloud integration, DigiCertTLSRSA4096RootG5, DigiCertGlobalRootCA, SAPSSLC.pse, hana xs job scheduler, integration failure, certificate chain not trusted, ssl error, hana database , KBA , HAN-DB-SEC , SAP HANA Security & User Management , HAN-AS-XS , SAP HANA Extended Application Services , Problem

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