3662677 - Dunning notices not sent for overdue invoices due to blocked customer account in dunning run – SAP S/4HANA Cloud Public Edition

• Dunning notices were not sent for a customer account even though overdue invoices are available
• Error observed: Example "Account D ABC is blocked by dunning run 01/06/2025 in the Exception List for Dunning Run 01/08/2025 DUNN"

SAP S/4HANA Cloud Public Edition

1. Execute a dunning run for a customer account with overdue invoices.
2. Observe that no dunning notices are generated for the account.
3. Check the Display Dunning History app and note that the account is blocked in the Exception List for a previous dunning run.

• The customer account was blocked in a previous dunning run, and no dunning run ID was generated.

1. Create a new individual dunning run in Create Dunning Notices app
2. Enter the blocking run date as Run On and Running Date 
   eg: If the error message is "Account D ABC is blocked by dunning run 01/06/2025 in the Exception List for Dunning Run 01/08/2025 DUNN", provide the Run On and Running Date as 01/06/2025.
3. Select the appropriate options
4. Click on button "Sample Printout", set No.sam.printout=1, click on Display (glasses icon)
5. Verify that the account is unblocked and that dunning notices can now be generated

• Refer to: KBA 0003559064 - Dunning letter not sent in notices
• Refer to: KBA 0003195375 - Customer accounts are blocked in dunning run

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