SAP Knowledge Base Article - Public

3662708 - Attachment Tab in Maintenance Plan

Symptom

Attachments Facet In Maintenance Plan Is Not Showing

Environment

SAP Cloud for Customer 

Reproducing the Issue

  1. Go to Installed Base Work Center
  2. Go to Maintenance Plan Work Center View
  3. Select any Maintenance Plan
  4. You would not see any attachment facet
  5. Even shown visible in adaptation mode

Cause

Attachment facet is available in the maintenance plan. Once this scoping question is enabled. 

Resolution

  1. Go to Business Configuration Work Center
  2. Go to Implementation Project Work Center View
  3. Select Edit Project Scope
  4. Go to Questions section
  5. Go to Service> Entitlement Management
  6. Select the Following Question
  7. "Do you want to carry forward attachments from Maintenance Plans while creating Tickets?  

>By enable scoping you would be able see the attachment facet in maintenance plan

Keywords

maintenance plan, ticket, scoping question, facet, attachment, adaptation, visible , KBA , LOD-CRM-MPL , Maintenance Plan Processing , LOD-CRM-SRP , Service Request Processing , AP-RC-UIF , C4C UI Framework , Problem

Product

SAP Cloud for Customer core applications all versions