3662825 - Dropdowns not opening in quick actions via Mobile App - Employee Central

In the mobile application, when attempting to change data attributes using Employee Central Quick Actions, dropdowns are not opening correctly.

Instead, it opens via web application.

• SAP SuccessFactors HCM Suite
• SAP SuccessFactors Employee Central

1. Login using mobile application.
2. Navigate to Employee Profile > Actions button.
3. Select any quick action that has dropdowns.
4. When attempting to open the dropdown, it does not load.

However, when attempting via web application, it works.

The fix for this issue has been planned to be deployed in 1H 2026 Release. But we're going to update this KBA with news.

Click on star to bookmark this article to receive updates about this issue. For more information about updates from subscribed KBAs, you can refer to the KB Article 2171560 - How to be notified of new or updated SAP Notes or KBAs.

Refer to Guide: Use Cases for Employee Central Quick Actions

ECT-261628, INC14466616, dropdown issue, quick actions, SAP Mobile Start, Employee Central, Work Zone, Gender Declaration, mobile browser, dropdown menus not displaying, mobile app functionality, SAP SuccessFactors, 1H2026, SF, EC, MOB, PER , KBA , LOD-SF-EC-MOB , Employee Central Mobile , LOD-SF-EC-PER-PRS , Personal Info - Config, Rules, RBP, UI , Known Error

SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HCM Suite all versions