3662939 - Error: Filter Unavailable: Unable to retrieve data from this source. in SAP Analytics Cloud (SAC)

• Error: Filter Unavailable: Unable to retrieve data from this source. in SAP Analytics Cloud (SAC)
• Console log/Har error: Error [Server]: (#42014) Caught exception : exception 42248: A cube operation failed : Axis has more than one dimension. Remove is not supported yet: Free

SAP Analytics Cloud 2025.14.17

1. Login to SAC.
2. Open story.
3. Switch measures in the measure input control.
4. Select story filter => filter won't response. error: Filter Unavailable: Unable to retrieve data from this source.

The issue is caused by a defect in the product.

• The issue is fixed in a future** version of SAP Analytics Cloud.
• Please refer to maintenance document.

** in version 2025.14 for customers on a bi-weekly (fast track) release cycle.
** in Q3 for customers on a Quarterly release cycle (QRC).

This Knowledge Base Article, SAP‘s strategy, and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice.
This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a
particular purpose, or non-infringement.

• 2569847 - Where can you find SAC user assistance (help) to use, configure, and operate it more effectively?
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• SAP Analytics Cloud Connection Guide
• SAP Analytics Cloud Get More Help and SAP Support
• Need More Help? Contact Support 

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