Symptom
- Users reported that the language determination rule for the Case entity is not working as expected during case creation.
- Despite maintaining a determination rule to set the communication language to "English," the language is not being defaulted.
Read more...
Environment
SAP Service Cloud Version 2
SAP Sales Cloud Version 2
Keywords
Case language determination, communication language not defaulted, language rule not applied, case creation, individual customer language , KBA , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , Problem
About this page
This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).Search for additional results
Visit SAP Support Portal's SAP Notes and KBA Search.
SAP Knowledge Base Article - Preview