SAP Knowledge Base Article - Preview

3663067 - Language Determination Rule Not Working During Case Creation in Case Management

Symptom

  • Users reported that the language determination rule for the Case entity is not working as expected during case creation.
  • Despite maintaining a determination rule to set the communication language to "English," the language is not being defaulted. 


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Environment

SAP Service Cloud Version 2
SAP Sales Cloud Version 2 

Keywords

Case language determination, communication language not defaulted, language rule not applied, case creation, individual customer language , KBA , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , Problem

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