SAP Knowledge Base Article - Preview

3663067 - Language Determination via Machine Learning or Extensibility Determination Rule Not Working During Case Creation

Symptom

  • Users reported that a Language Determination Rule (from Extensibility Settings) for the Case entity is not working as expected during case creation. Despite maintaining a Determination Rule to set the communication language to "English," the language is not being defaulted. 
  • Language is not being determined based on the Machine Learning Language Detection.


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Environment

  • SAP Service Cloud Version 2
  • SAP Sales Cloud Version 2 

Product

SAP Service Cloud Version 2 all versions

Keywords

Case language determination, communication language not defaulted, language rule not applied, case creation, individual customer language, Machine Learning, NLP , KBA , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , CEC-CRM-ML , Machine Learning for SAP Sales/Service Cloud , Problem

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