3663067 - Language Determination via Machine Learning or Extensibility Determination Rule Not Working During Case Creation

• Users reported that a Language Determination Rule (from Extensibility Settings) for the Case entity is not working as expected during case creation. Despite maintaining a Determination Rule to set the communication language to "English," the language is not being defaulted. 
• Language is not being determined based on the Machine Learning Language Detection.

• SAP Service Cloud Version 2
• SAP Sales Cloud Version 2 

Case language determination, communication language not defaulted, language rule not applied, case creation, individual customer language, Machine Learning, NLP , KBA , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , CEC-CRM-ML , Machine Learning for SAP Sales/Service Cloud , Problem