• Unable to generate Manage General Audit Report in SAP SuccessFactors.

• Difficulties configuring or accessing general audit records for compliance.

• Unclear system usage or missing audit trails for user logins, data exports, or proxy sessions.

• Questions about how to schedule or retrieve audit reports for security or investigation purposes.

• Audit report shows missing or incomplete user activity data.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental. 

SAP SuccessFactors HCM Suite

Managing General Audit

• Enable General Audit to expand auditing coverage and gain more insight into your system.

Prerequisites

Administrator Permissions> Admin Center Permissions > Manage General Audit Configuration.

• View: to access Manage General Audit feature.

• Edit: to change default configurations.

• Create and Manage General Audit Requests/Reports: to create Audit Reports
  • User can be given permission to All or selected Report Types

Which Reports are Available?

• Data Export audit data includes events where you export data from the system. This type of audit is enabled by default and can't be disabled.

• User Login audit data includes events when users log in and logout to the system, with fields as: Action (Login/Logout) and Logout Method (Time-Out/User-Initiated). This type of audit is enabled by default and can't be disabled.

• Proxy Sessions audit data includes events that occur during a proxy session, so that you can see which proxy has accessed which account holder and when. This type of audit is enabled by default and can be disabled.

• Page Access audit data includes events where users access the People Profile page. This type of audit is disabled by default and can be enabled.

• Delegation audit data about delegation tasks, i.e.: information on operation, delegation ID, delegation type, delegator, delegatee, subject user, status, start time, end time, and so on.

Steps to Generate the report

• Go to > Manage General Audit > Select "Audit Type" > Add Job name > Select the Username > Add Time Range > Click on Submit

The Job can be monitored in Scheduled Job Manager.

When enabling "Recurrence", some additional settings have to be configured, as any other recurrent scheduled job.

NOTES:

• General Audit Retention is centrally managed in Admin Center  > Manage Audit Configuration > Audit Retention. The retention period of all general audit is 730 days by default.

• Help Portal - Managing General Audit
• Help Portal - Enhanced User Login Audit Report

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