3663780 - Account Hierarchy Simple Replication From SAP Business Suite Communication Scenario is Missing in C4C

The communication scenario "Account Hierarchy Simple Replication from SAP Business Suite" is missing in the list when attempting to create a communication arrangement.

SAP Cloud for Customer

1. Navigate to Administrator > General Settings.
2. Open the link Communication Arrangements and click on "New".
3. Observe that the "Account Hierarchy Simple Replication from SAP Business Suite" scenario is not listed.

The scoping question "Do you want to replicate account hierarchies from an external application to your cloud solution?" under "Integration of Master Data" is not enabled in the project scope.

1. Navigate to the Business Configuration Work Center.
2. Select "Implementation Projects" and click on "Edit Project Scope".
3. Proceed to Step 4 - Questions.
4. Expand "Communication and Information Exchange" > "Integration with External Applications and Solutions" > "Integration of Master Data".
5. Enable the question "Do you want to replicate account hierarchies from an external application to your cloud solution?" and save the project.
6. Verify that the "Account Hierarchy Simple Replication from SAP Business Suite" communication scenario is now available in the list.

No additional references or links are provided in the case information.

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