SAP Knowledge Base Article - Public

3664011 - "Viewport Loading" would not work as expected under the Lite Viewer mode of the optimized story in SAP Analytics Cloud (SAC)

Symptom

  • Select the "Loading Optimization Settings" as  "Viewport Loading" in optimized story
  • Under the Lite Viewer mode of this specific story, widgets in invisible area on this story page would also load automatically before scrolling down to this area

Environment

  • SAP Analytics Cloud 2025.14.17

Reproducing the Issue

  1. Log onto SAC
  2. Access the problematic optimized story edit mode
  3. Click on the Refresh button under Edit section in story toolbar and choose "Loading Optimization Settings"
    => Observe that "Viewport Loading" has been selected for this  "Loading Optimization Settings"
  4. Access the problematic story view mode in browser directly
    => Observe that this story would be opened under the Lite Viewer mode
  5. Without scrolling down this story page, wait for 15-30 seconds to one minute
    => In har file, observe that multiple additional GetResponse calls would be triggered automatically before scrolling down the page
    => When these GetResponse calls are triggered, this story page seems to be frozen and it is not able to scroll down the story page
    => After these GetResponse calls finish, this story page can be scrolled down
  6. After waiting for a few seconds to one minute, scrolling down the story page
    => Observe that these widgets in invisible area before have all loaded completely, which means that the Viewport loading seems to have not take effect

Cause

The issue is caused by a defect in the product.

Resolution

This issue has been addressed in version 2025.14.17.

See Also

Keywords

SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics,Error, Issue, System, Data, User, Unable, Access, Connection, Sac, Connector, Live, Acquisition, Up, Set, setup, Model, BW, Connect, Story, Tenant, Import, Failed, Using, Working, SAML, SSO, sapanalyticscloud, sap analytical cloud, sap analytical cloud, SAC, sap analyst cloud, connected, failure, stopped, sap analyst cloud, LWV, full viewer mode, lite viewer mode , KBA , LOD-ANA-LWV , SAC Lite Viewer , Problem

Product

SAP Analytics Cloud 1.0