Symptom
- Select the "Loading Optimization Settings" as "Viewport Loading" in optimized story
- Under the Lite Viewer mode of this specific story, widgets in invisible area on this story page would also load automatically before scrolling down to this area
Environment
- SAP Analytics Cloud 2025.14.17
Reproducing the Issue
- Log onto SAC
- Access the problematic optimized story edit mode
- Click on the Refresh button under Edit section in story toolbar and choose "Loading Optimization Settings"
=> Observe that "Viewport Loading" has been selected for this "Loading Optimization Settings" - Access the problematic story view mode in browser directly
=> Observe that this story would be opened under the Lite Viewer mode - Without scrolling down this story page, wait for 15-30 seconds to one minute
=> In har file, observe that multiple additional GetResponse calls would be triggered automatically before scrolling down the page
=> When these GetResponse calls are triggered, this story page seems to be frozen and it is not able to scroll down the story page
=> After these GetResponse calls finish, this story page can be scrolled down - After waiting for a few seconds to one minute, scrolling down the story page
=> Observe that these widgets in invisible area before have all loaded completely, which means that the Viewport loading seems to have not take effect
Cause
The issue is caused by a defect in the product.
Resolution
This issue has been addressed in version 2025.14.17.
See Also
- 2569847 - Where can you find SAC user assistance (help) to use, configure, and operate it more effectively?
- Have a question? Ask it here and let our amazing SAP community help! Or reply and share your knowledge!
- 2487011 - What information do I need to provide when opening an incident for SAP Analytics Cloud?
- 2511489 - Troubleshooting performance issues in SAP Analytics Cloud
- Getting Started with SAP Analytics Cloud
- Need More Help? Contact Support or visit the solution finder today!
Keywords
SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics,Error, Issue, System, Data, User, Unable, Access, Connection, Sac, Connector, Live, Acquisition, Up, Set, setup, Model, BW, Connect, Story, Tenant, Import, Failed, Using, Working, SAML, SSO, sapanalyticscloud, sap analytical cloud, sap analytical cloud, SAC, sap analyst cloud, connected, failure, stopped, sap analyst cloud, LWV, full viewer mode, lite viewer mode , KBA , LOD-ANA-LWV , SAC Lite Viewer , Problem
SAP Knowledge Base Article - Public