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3664095 - IS Agent: Unresponsive Agent Admin UI

Symptom

After upgrading the Introscope (IS) Agent to 10.8 Patch 2 (build 24.9.1.19), the SAP NetWeaver Admin UI becomes unresponsive or the managed NetWeaver system crashes
The Introscope agent logs/ System logs contains entries like:

java.lang.ArrayIndexOutOfBoundsException: while trying to load from index -2147483648 of an object array with length 8, loaded from local variable 'strings'…
at com.wily.introscope.agent.brtm.wrapper.BRTHttpServletResponseWrapperBase$BRTOutputStream.writeStream(BRTHttpServletResponseWrapperBase.java:1561)
    at com.wily.introscope.agent.brtm.wrapper.BRTHttpServletResponseWrapperBase$BRTOutputStream.write(BRTHttpServletResponseWrapperBase.java:2023)
    at com.sap.tc.webdynpro.basesrvc.util.NonClosingOutputStream.write(NonClosingOutputStream.java:50) 


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Environment

  • SAP Solution Manager 7.2
  • Introscope 10.8
  • IS Agent 10.8 patch 2

Product

SAP Solution Manager 7.2

Keywords

Introscope, IS Agent, Netweaver, unresponsive , KBA , XX-PART-WILY , Introscope by CA Technologies , Problem

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