3664247 - "refresh all" Error "The table refresh for model didn’t work properly." in SAP Analytics Cloud, add-in for Office

• When attempting to use the "Refresh All" option for tables in SAP Analytics Cloud, add-in for Office, the following error is displayed: "The table refresh for model didn’t work properly."
• Sometimes the "Refresh All" option works initially but fails during subsequent attempts.
• Refreshing tables individually does not produce any errors, indicating the issue is specific to the "Refresh All" functionality.

SAP Analytics Cloud, add-in for Microsoft Office

1. Open SAP Analytics Cloud, add-in for Office.
2. Attempt to use the "Refresh All" option for multiple tables.
3. Observe the error message: "The table refresh for model didn’t work properly."

Incorrect channel version of Microsoft Office installed on the system. Semi-Annual Enterprise Channel version of Microsoft Office is the recommended platform for Analysis for Office 2.8
Check version installed. 3597802 - How to check the current release of Microsoft 365 Apps 

Semi-Annual Enterprise Channel version of Microsoft Office is the recommended platform for Analysis for Office 2.8

1. Uninstall existing Microsoft Office from the user's machine.
2. Install the Semi-Annual Enterprise Channel version of Microsoft Office 

• SAP Note 3085993 - Troubleshooting guide for the SAP Analytics Cloud, add-in for Office
• SAP Note 3200458 - Creating Support Users in SAP Analytics Cloud
• 3597802 - How to check the current release of Microsoft 365 Apps

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