3664307 - Discrepancy Between Report Center and User Data File (UDF) – Active Employees Display as Inactive

• The user status between the User Data File (UDF) and User Profile is inconsistent. 

• Employees are displayed as inactive in the Report Center, despite being marked as active in the UDF. 

• The issue is specific to instances configured with Employee Profile (EP) only, without Employee Central (EC). 

SAP SuccessFactors HCM Suite

1. Log in to the instance.

2. Navigate to the Report Center and open the affected report for editing.

3. Apply a filter based on the User ID.

4. Click on Preview Query.

5. Observe that the Employee Status appears as Inactive in the Report Center, whereas the same user shows as Active in the User Data File (UDF).

A mismatch between the User Data File (UDF) status and the User Profile status due to configuration discrepancies in the customer's data model.

• The issue is due to custom element configured in data model:

Example :

<userinfo-element id="custom element" type="varchar" display-size="100" required="false" reportable="true">     <label>Employee Status</label>
<label xml:lang="en-US">custom element</label>
... 
</userinfo-element> 

• This field can be reviewed in Export Extended User Information → Personal Information. 
• If the intention is to display the employee status that is stored in the UDF “status” column within the report, it is recommended to assign a label to the following standard element in the data model: 

<standard-element id="status" required="false" matrix-filter="false"></standard-element> 

• Once the label is assigned, select this element in the Report Center to reflect the correct user status. 

report center, user data file, udf, user profile, employee status, inactive status, active status, sap SuccessFactors, people analytics, discrepancy, sync report center search, solr, basic import, employee profile, ep , KBA , LOD-SF-PLT-UIM , Employee Import Issues , Problem