SAP Knowledge Base Article - Preview

3664364 - Error "type code 'WalkMeConfig' invalid" and backoffice is not accessible after a database restore

Symptom

After a DB restoration, the Backoffice is not accessible. After checking the kibana logs, can found the exception as below:

Exception:de.hybris.platform.servicelayer.search.exceptions.FlexibleSearchException
Message:type code 'WalkMeConfig' invalid
Stacktrace:
de.hybris.platform.servicelayer.search.impl.DefaultFlexibleSearchService$3.execute(DefaultFlexibleSearchService.java:558)
de.hybris.platform.servicelayer.search.impl.DefaultFlexibleSearchService$3.execute(DefaultFlexibleSearchService.java:528)
de.hybris.platform.servicelayer.session.impl.DefaultSessionService.executeInLocalView(DefaultSessionService.java:82)
de.hybris.platform.servicelayer.search.impl.DefaultFlexibleSearchService.getJaloResult(DefaultFlexibleSearchService.java:527)
de.hybris.platform.servicelayer.search.impl.DefaultFlexibleSearchService.search(DefaultFlexibleSearchService.java:180)
com.hybris.platform.uicommon.implementation.DefaultWalkMeConfigurationDao.getWalkMeConfigByCodeAndActive(DefaultWalkMeConfigurationDao.java:82)
com.hybris.platform.uicommon.implementation.DefaultWalkMeConfigurationDao.getWalkMeConfiguration(DefaultWalkMeConfigurationDao.java:36)
com.hybris.backoffice.walkmeconfiguration.impl.BackofficeWalkMeConfigurationService.getWalkMeConfiguration(BackofficeWalkMeConfigurationService.java:22)
jdk.internal.reflect.NativeMethodAccessorImpl.invoke0(NativeMethodAccessorImpl.java)
jdk.internal.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:77)
jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
java.lang.reflect.Method.invoke(Method.java:569)
......


Read more...

Environment

SAP Commerce Cloud 2211.41

Product

SAP Commerce Cloud 2211

Keywords

database backup, restore, backoffice, type code, WalkMeConfig, access denied , KBA , CEC-SCC-PLA-PL , Platform , CEC-SCC-CDM-BO , Backoffice & Product Content Management , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.