3664391 - Error "There were problems getting attachment data" while the candidate submit the UK Starter Checklist - Onboarding

• Error message "There were problems getting attachment data" appears when attempting to submit the UK Starter Checklist form after selecting "Yes" for the 'Do you have a P45' question.
• Error code in dev tool: "COE_GENERAL_SERVER_FAILURE""[COE0019] Error occurred while fetching attachments with name P45".

SAP SuccessFactors Onboarding

1. Log into the system by the candidate.
2. Open the Compliance task.
3. Select "Yes" for the 'Do you have a P45' question.
4. Attempt to add an attachment.
5. Click "Submit".
6. Observe the error message "There were problems getting attachment data".

• There is a misconfiguration in Document Management Services.
• 'Enable OpenText Integration' is enabled in Provisioning.

1. Go to Provisioning.
2. Navigate to Company Settings.
3. Disable the 'Enable OpenText Integration' switch.
4. Save the changes.

• 3016149  - Error in getting document from DMS: Invalid service, please check if DMS has been configured properly - Onboarding
• 3075993 - [Onboarding] Application error in Configure Document Management
• 3066711 - [Onboarding] External User unable to upload attachments in PDC/Application Error in PDC when External User uploads attachments (Onboarding/Offboarding)

UK Starter Checklist, p45 attachment error, onboarding, coe_general_server_failure, compliance task, vendor configuration, DMS integration, error fetching attachments, provisioning settings, opentext integration, P45, attachment error, Compliance Task, Document Management Services, OBX, DMS, UK, Enable OpenText Integration , KBA , LOD-SF-OBX-FRM , Compliance 2.0 Country Forms (except i9&EV) , Problem