3664401 - integration center job failure due to feature toggle causing NullPointerException

• Integration Center (IC) job failure with the error message: "NullPointerException: Failed due to - Cannot invoke 'java.lang.Throwable.toString()' because the return value of 'com.successfactors.errorcodesystem.bean.ModuleError.getException()' is null."
• Error encountered: "Cannot write null body to file: outbound/employee_connection/EmpJob.txt.pgp."
• The issue observed ON DC 33 and DC 66

NOTE: Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

SAP SuccessFactors HCM Suite

• Integration Center Job

1. Run Integration Center job in the production environment (DC66 or DC33).
2. Observe the job failure with the NullPointerException error message.

• The issue was caused by a change controlled by a feature toggle. When the toggle is enabled, the error occurs specifically with `storageType = F`.
• In the DC66 and DC33 production environments, the feature toggle was enabled, which led to the issue.
• In other data centers where the feature toggle remains disabled, the issue was not reproducible.

1. The engineering team disabled the feature toggle in the DC66 and DC33 production environments, resolving the issue.
2. For a permanent fix with the feature toggle enabled, the engineering team is working on a solution that will be included in the 2605 major release.

2605401 - Integration Center Jobs is failing to execute automatically with Error : java.lang.NullPointerException - SAP for Me

integration center, IC job failure, NullPointerException, storageType = F, feature toggle, DC66, DC33, SAP SuccessFactors, error codes, job processing failure, file output, SFINT-20643, error. , KBA , LOD-SF-INT-INC-JOB , Integration Center Job , Problem

SAP SuccessFactors HCM Core all versions ; SAP SuccessFactors HCM Suite all versions ; SAP SuccessFactors Platform all versions