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SAP Knowledge Base Article - PreviewSymptom
The live activity setting "Open details automatically for incoming communication" cannot be configured to apply only to specific business roles.
The setting can only be turned on or off globally, not per role or business unit.
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Environment
SAP Cloud for Customer
Keywords
live activity, open details automatically for incoming communication, business unit configuration, role-specific settings, live activity configuration, multiple incoming calls, ticket details cleared, feature request, influence forum, global setting, live activity issue. , KBA , LOD-CRM-LA , Live Activity , How To
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