3664753 - iContent Management Tool FAQ + Rollout Schedule

The 2H 2025 release introduced the iContent Management Tool, which allows for bulk deletion of files maintained on the iContent SFTP. This article covers:

• The current scope of the tool.
• Links to the documentation.
• FAQs.

SAP SuccessFactors Learning

Scope:

The current scope of the tool is limited to content that has or had a valid path between the FTP and the application. Any content that was manipulated/added directly on the FTP server may not display in the tool.

Documentation:

• Bulk Delete Unused iContent Files From Learning Administration | SAP Help Portal
• Deleting iContent Files Using the iContent Management Tool | SAP Help Portal

Rollout:

The tool was scheduled to be enabled during the first week of the Preview Release, but unexpected problems with enablement jobs caused a delay. The current plan is to enable the tool during the 2H2025 production weekend release, and the activity should be finished by Monday.

Frequently Asked Questions (FAQ):

1. How to access and manage the iContent Management tool?
   • Learning Administrators need to have the following permissions part of their role to fully operate it: View iContent Management and Delete iContent Files. These permissions can be revoked either to restrict who can access it or to remove access while it’s not fully available.
2. How often does the tool check for space usage?
   • Monthly.
3. What does the "Last Accessed" column mean?
   • It is the last time that the content was launched by any user. As the same content can be associated with multiple items, the Last Accessed will always show the latest date, even for items that are inactive.
4. What does the "Last Changed on" column mean?
   • Last time that the content in the table below was modified.
5. What is displayed in the "File Name" column?
   • File Name displays both Content Objects and Content Packages.
6. What values are shown in the Environment column?
   • The system will display:
     • None: In case there is no reference in any tenant and was orphaned on the SFTP
     • Test: Sandbox tenants
     • Staging: Preview tenants
     • Production: Production tenants
7. Does the tool display Content Object/Package that is not on the SFTP?
   • No.
8.  If the content is deleted through the tool, is a user able to review the content via their Learning History?
   • The user will not have an option to review the content as the item is made inactive and content object to user relationship data is removed.
9. Why aren’t the file sizes being displayed in the tool?
   • File sizes will begin to appear following the 2H2025 production weekend release, and this process is expected to be finished within two weeks.
10.  When will the delete option be available in the tool?
    • The delete option is planned to become available along with the 2511 patch 6 delivery. Additional details are available in the following link: SAP SuccessFactors - Patch Details.

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