SAP Knowledge Base Article - Public

3664864 - Your Onboarding Guide Card Remains Visible on Homepage After Employee Is Hired

Symptom

After the employee is hired and their start date has passed, the 'Your Onboarding Guide' card still appears on their homepage, even though the onboarding process has been completed or is no longer relevant.

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Log in as the employee or use proxy mode
  2. On their homepage, you’ll see that the 'Your Onboarding Guide' card is still visible.

Cause

This is expected behavior.

Resolution

The visibility of the "Your Onboarding Guide" card is determined by the onboarding process archival rule. The card automatically disappears after the number of days specified in the rule. By default, this is set to 90 days. 

See Also

Onboarding on the Home Page

Keywords

onboarding guide tile, home page tile, manage pending hires, mph, onboarding tile visibility, sap successfactors platform, onboarding 2.0, onboarding tile configuration, onboarding guide, tile not disappearing, onboarding tile duration, onboarding tile expected behavior. , KBA , LOD-SF-OBX-HP , Home Page for Onboarding 2.0/ Tiles , Problem

Product

SAP SuccessFactors Onboarding all versions