SAP Knowledge Base Article - Preview

3664967 - Unable to assign multiple groups to a portal user using participant template in SAP SuccessFactors Incentive Management

Symptom

  • When uploading a portal user in the participant template, the system does not allow tagging multiple groups for the same user.
  • When manually adding groups in the Sales Performance Home page., multiple groups can be tagged successfully.
  • When adding two rows in the template with the same user ID and different groups, only the last group is tagged in the Sales Performance Home page.


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Environment

  • SAP SuccessFactors Sales Performance Management
    • Incentive Management on Hyperscalers
    • Incentive Management on Legacy Oracle
    • Incentive Management on Legacy Hana

Product

SAP SuccessFactors Incentive Management 2025 ; SAP SuccessFactors Incentive Management on hyperscalers 1.0

Keywords

sap successfactors, incentive management, participant template, portal user, multiple groups, tagging issue, SAles Performance home page, excel template, group assignment, upload error. , KBA , CEC-SAL-COM , SuccessFactors Incentive Management , CEC-SAL-COM-TITAN , SPM Titan Ref Architecture and Migration Incentive Mgmt , How To

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