SAP Knowledge Base Article - Preview

3665215 - Phone Call Activities are Not Being Created for Outbound Phone Calls

Symptom

Phone Call Activities are not being created, even after activating the "Enable Automatic Activity Creation" under "Create Activity From Interaction - Outbound" inside the Agent Desktop settings.


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Environment

  • SAP Service Cloud Version 2
  • SAP Service Cloud and SAP Sales Cloud Version 2

Product

SAP Sales Cloud and SAP Service Cloud Version 2 1.0

Keywords

CTI, outbound, phone call, activity, click-to-call, Agent Desktop, Customer Hub , KBA , CEC-CRM-AD , Agent desktop - live channels , How To

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